Privacy Policy for Jaguar Land Rover India Limited’s Financial Services Portal

This website is part of the official website of Jaguar Land Rover India Limited (“we” or “us”).

We take the protection and privacy of our customers’ personal information and sensitive personal data or information (“Information”) very seriously. Any Information collected, received, possessed, stored, dealt with or handled about you will be used to fulfil any product or service you might request, to inform you about new products and services and also to improve our products and how we serve you. Your Information will be treated in accordance with applicable regional and national privacy and data protection rules including the Information Technology Act, 2000 and the rules made thereunder (“Applicable Law”). Your Information will not be disclosed to anyone outside of Jaguar Land Rover India Limited, its affiliated or associated companies, or as otherwise described under this policy (“Privacy Policy”).

The purpose of this Privacy Policy is to describe the types of information that we collect from you and explain how we use this information. By mere use of the products and services, you expressly consent to our use and disclosure of your Information in accordance with this Privacy Policy.


1. WHAT PERSONAL INFORMATION IS COLLECTED AND HOW WE USE IT
From time to time, we may collect, receive, possess, store, deal or handle Information from you either directly or through our retail network and preferred partners. This Information may for instance include details such as your name, email address, preferences, details of your identification documents, as well as details of vehicles purchased or transactions entered into with us, our retail network or your financial service provider. We may also combine and aggregate information received from you or our retailers and business partners through your different interactions with our brands and services.

Wherever possible or required by Applicable Law, Information processing activities are carried out on an anonymised or pseudonymised basis. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third party organisation in compliance with the Applicable Law.

If you have allowed us to use your Information for the purposes above, we may from time to time disclose this information to any company or organisation who provide us with services, such as for instance those handling customer service enquiries on our behalf. Should this happen, we ensure that any third party companies who handle your information comply with the Applicable Laws and this Privacy Policy.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Privacy Policy and we will not be responsible for the same.


2. DATA PROTECTION
We and any other third parties acting on our behalf, will act in accordance with this Privacy Policy and in line with all relevant laws and regulations including the Applicable Law.

Any Information that you choose to provide us about yourself may be held on secure computer servers at locations within or outside India. We and any company or organisation who provide us with services will have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your Information. We aim to ensure that the Information stored will be accurate, relevant and not excessive, though you should ensure that you notify us of any changes in circumstances (such as a change of address) so we can update our records accordingly. We will keep the data up to date and not retain the Information longer than is necessary. We will keep data securely to prevent unauthorised access by other people

We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that individual customer can never be identified. Wherever possible or required by Applicable Law, Information processing activities are carried out on an anonymised or pseudonymised basis. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third party organisation in compliance with the Applicable Law.

For more information about how Jaguar Land Rover and its group companies handle and protect your Information, please refer to our JLR Group Privacy Policy at www.jaguarlandrover.com.

3. PRIVACY

In the course of your use of this website, we may become privy to your Information under the following circumstances, which are not exhaustive:

    (a) When you apply for financial assistance through our authorised dealership and our authorised dealership assists you in the setting up of your account with this website;
    (b) When you seek assistance through the toll-free numbers, 18002586644 or by writing to our customer service department at [email protected] for the services of our call centre partner Tata Connect; and
    (c) At any point of time when you use this website to access the details of your account maintained on this portal.

In the above ((b) and (c)) circumstances, you agree to grant us on demand temporary access to your Information when you provide your unique username and password at the time of logging in or requesting assistance of our call centre partner Tata Connect.

We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the website and we shall not be held liable for disclosure of Information, in the course of your use of our website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures or the policies of your financial service provider or in terms of the agreements, if any, with the customers. We recommend that you read the policies of the financial service provider for more information.

In addition, like most websites, we will use small bits of data called “cookies” stored on the users’ systems to stimulate a continuous connection. “Cookies” allow us to store information about customers’ preferences and passwords and allow customers to move to different pages of our secure website without having to re-enter their password information. Any information collected is stored in secure databases protected via a variety of access controls and is treated as confidential information by us.

We recommend that you should be careful with usage of the username and password by maintaining confidentiality and ensure that you do not knowingly or accidentally share, provide and facilitate unauthorised use of it.


4. NOTICE OF CHANGE
We may, from time to time, change this Privacy Policy. The effective date of this Privacy Policy, as stated below, indicates the last time this Privacy Policy was revised or materially changed.